Frequently Asked Questions

Yes, you may pay all bills with one check; reference all bill numbers on the check.

To avoid a penalty, payment must be federally postmarked, hand delivered, or made online on or before the installment due dates of August 1st or February 1st. Payments made after the installment due dates will incur interest at the rate of 1.5% per month from the original due date. Therefore, interest accrued in August is 3% (1.5% for July and 1.5% for August) and interest accrued in February for second installment payments and supplemental motor vehicle bills is 3% (1.5% for January and 1.5% for February).

Methods of receiving receipts include:

• Print a copy of your payment history online via our Online Portal. Payments are reflected online one business day after being posted in the tax office.
• If you are mailing payment and would like a receipt by return mail, enclose entire bill with a self-addressed stamped envelope. A receipt will be returned to you.
• If paying in person, a receipt will be provided to you upon payment.

At any time you may call the tax office at 860-258-2717 and request a receipt to be mailed out to you.

Forward your bill to the bank. Then ask your bank to contact the Tax Office to request that all future tax bills be sent directly to them.

If you are over the age of 65 and meet income limits set by the State of CT, you may be eligible for future tax relief. Visit the Assessor's Office page for more information. The application period is between February 1st and May 15th.

Yes. You may be eligible for future tax relief. Visit the Assessor's Office page or call 860-258-2722 for more information.

Option 1

Pay by electronic check or by debit/credit card via our Online Portal. There is a convenience fee for a credit card of 2.50% of the transaction amount and a flat transaction fee for a debit card of $3.95. There is no fee for paying by electronic check. Convenience fees are nonrefundable.

Option 2

Mail payment in the enclosed return envelope.

Option 3

Payments can be placed in the Town Hall drop box. The drop box is located at the main entrance to Town Hall located at 761 Old Main Street. Payments must be received by midnight of the due date. No cash payments are accepted in the drop box.

Option 4

Paying in person. There can be long lines in the Tax Office during collection months. For fastest service when paying in person, have your tax bill with you and your check filled out. Write your bill number(s) on your check. You may also "drop off" payments at the tax office drop box located at the door of the main entrance to the Town Hall.

Visit the Tax Collector page to review the current mill rate.

Motor Vehicle

Motor vehicle tax bills are due on July 1 and are for vehicles registered as of October 1st of the previous year. They cover the period of October 1st through September 30th (e.g. the tax bill due July 1, 2025 covers the period of October 1, 2024 through September 30, 2025).

Supplemental motor vehicle bills are due on January 1st and cover the month of registration through September (e.g. a new car is registered November of 2024. The bill is due January 1, 2026 and covers November 2024 through September 2025).

Real Estate

Real Estate taxes are billed in two installments. The first installment is due July 1st and covers the period of July 1st through December 31st. The second installment is due January 1st and covers the period of January 1st through June 30th.

Business Personal Property

Business Personal Property taxes are billed in two installments unless the total bill is $300 or less for the year. The first installment is due July 1st and the second installment is due January 1st. The bills are based on the assessment as of October 1st of the previous year and are never prorated.

Due dates for the first and second installments of tax payments can be found on the Tax Collector page.

Available methods include:

• Print a copy of your payment history via our Online Portal.  Payments are reflected on-line one business day after being posted in the tax office.  
• Call the Tax Office at 860-258-2717 to have a printout emailed, faxed, or mailed to you.
• Visit the Tax Collector’s Office at 761 Old Main Street in person to obtain a printout of your payment history.

Revaluation is the mass appraisal process by which the town develops values for each property based on a review of the current real estate market and individual property characteristics. By state law all property is assessed at 70% of market value.

Connecticut State Statute 12-62(b) requires that a revaluation be done at least once every five years in all municipalities. The last revaluation in Rocky Hill was completed October 1, 2018.

The Town of Rocky Hill is responsible for the revaluation.

Staff in the Assessment Office study recent property sales in town. This study of recent property sales allows the staff to establish parameters to estimate the value of all properties. Using comparisons with recent sales, the staff to then gather and review these parameters and apply them to all properties in order to approximate the market value of each property.

Market value is the most probable price in terms of money which a property would sell for in a competitive and open market under all conditions requisite to a fair sale.

Conditions of a fair sale:

• Buyer and seller are typically motivated
• Both parties are well informed and are acting in their best interest(s)
• Reasonable time is allowed for exposure in the open market
• Payment is made in cash or its equivalent
• The price is unaffected by financing amounts or sales concessions

Each homeowner will receive an individual notice of the new assessment from the Assessor's Office.

If any property owner disagrees with or has questions regarding their assessment, they should schedule an informal hearing.

An informal hearing is a forum meant to answer questions on the new property valuations. Homeowners are asked to come prepared with documentation regarding specific issues with their new assessments. Staff will take notes as to the property owners' concerns and specifics regarding their property. Each property that had an informal hearing will then be reviewed on an individual basis to determine if there is a change of value warranted.

If, after an informal hearing, a property owner still disagrees with the property assessment, the homeowner may then petition before the Board of Assessment Appeals. The Board of Assessment Appeals will review the petition and make a determination as to the disposition of the appeal.

Applications will be available starting January 1 in the Assessment Office or online on the Assessor page. For current information on application due dates, visit the Board of Assessment Appeals page.

Homeowners should bring any information to support why they believe their property assessment is incorrect. Please visit the Board of Assessment Appeals page for more details.

A listing of all Rocky Hill property assessments can be accessed via the Online Property Record Cards page. Any property assessment can be found by entering the property address, parcel ID, or owner name.

Other resources that are available in the Assessment Office include monthly sales books. These books are organized by style of the property and then alphabetized by street name. These sales books include sales information as well as detailed information about the property.

Computers are also available in the Assessment Office to review property information and maps.

If a homeowner disagrees with the decision of the Board of Assessment Appeals, they must make an application to Superior Court within two months of the Board of Assessment Appeals' decision letter.

Requests for copies of a police report can be made in person from the Records Division during its hours of operation, Monday thru Friday 8:00AM to 4:00PM, or requested by mail (see below).  A fee of $.50 is charged for an incident or accident report (cash or checks only). Please note that all reports, including motor vehicle accidents are available 5-10 business days from the date of incident.

Requests by mail must include the case number along with payment, as well as a self-addressed stamped envelope. The case number and payment amount can be obtained by calling the above listed number. All request made by mail should be sent to:

Rocky Hill Police Department
Records Division
699 Old Main St.
Rocky Hill, CT 06067

The release of records is guided by State and Federal law. Cases in which the charges have been dismissed or erased are not available for release in accordance with CGS 54-142a or by any of the statute’s subsections. The Rocky Hill Police Department maintains and retains all reports in accordance with State statute and the Office of the Public Administrator’s various retention schedules.

Fingerprinting services are available to Town residents and those who work in the Town of Rocky Hill. For those who work in the Town and are non-residents, there is a $15.00 fee that is payable by cash or check. Those who are in need of fingerprinting services may schedule an appointment by calling the Records Division at 860-258-2783. Any individual who has been provided a service code for their process must pre-enroll through the following website prior to scheduling an appointment. You will be required to provide your Applicant Tracking Number at the time you schedule your appointment.

https://ct.flexcheck.us.idemia.io/cchrspreenroll/

Please visit our Pistol Permits, Firearms Sales and Transfers page for directions and downloadable forms or visit the police department Records Division during operational hours for the required documentation.

The Records Division can conduct a local (Town of Rocky Hill) record check by visiting the Department during regular business hours. Local records checks consist of incidents that have occurred within the Town of Rocky Hill only. A State of Connecticut records check can be made by visiting the Department of Emergency Services and Public Protection (State Police) website at and following their instructions.

Vendor permit applications are available; anyone with questions or concerns regarding vendor permits should contact Teri Gustafson at 860-258-2704.

Zero! Nothing! Nada! Free! All Simple Recycling programs are offered free of cost to cities, residents and participants.

All of the materials are graded and sorted locally and/or regionally based on quality and condition. The top quality materials will be resold to local thrift outlets, mid grade is exported to international markets and "unusable" items are processed for raw materials.

Learn more by viewing The Life Cycle of Secondhand Clothing (PDF).

No, Simple Recycling is a for-profit recycler that is committed to offering residents the most simple and easy way to keep usable materials from the landfill. If you would prefer to donate items to charity, we recommend the free home pickup service of the DonateStuff website.

Our primary focus is on clothing and accessories but we also take small usable household discards. Please review the list on the Simple Recycling page for more information.

No, there will be a separate Simple Recycling truck that will pick up your designated bags/items.

If you are not in our designated pickup area, we recommend using the DonateStuff website for a free charitable donation collection program nationwide.

No, as long as the items qualify as the types of items we are able to accept, we can take as much as you would like.

No, we are not a nonprofit organization. If you would prefer to donate your items to a charity and receive a tax receipt, we recommend using the DonateStuff website.

To obtain a certified copy of a death certificate by mail please submit to the Town Clerk:

• Photocopy of driver's license
• Indicate relationship to deceased (include supporting documentation)
• $20 per copy, check or money order made payable to Town of Rocky Hill

Certified copies of death certificates can be obtained for anyone who was living in Rocky Hill at the time of the event or who died in the Town of Rocky Hill from 1854 until present.

Birth certificates are available only to the individual or their spouse, parent, child, or grandparent. In order to obtain a copy of a birth certificate, you must provide your:

• Name at birth
• Date of birth
• Photocopy of your driver's license or photo identification (ID)
• Your mother's maiden name

To request a certified copy of a birth certificate through the mail, you will put in writing the previously listed items and mail it in with a copy of a government-issued photo ID. You must sign the request before mailing it to our office. Birth certificates can be obtained in the town where the child was born or in the town where the mother resided at the time of birth.

You may request a birth certificate either by mail or in person at 761 Old Main Street.

If your dog is six months or older, state law requires that you obtain a license in the town where you reside. Licensing renewal time is the month of June, but you can license your dog at any time throughout the year. When you come for your first license, you must bring the rabies vaccination certificate issued by your veterinarian. The metal tag is not an acceptable proof of vaccination. The certificate will usually indicate whether the dog has been spayed or neutered, but if not, you'll need to present a separate certificate issued by your veterinarian.

Current fees are $8 for spayed and neutered dogs, and $19 for others.

Buy your sporting license online at the Department of Energy and Environmental Protection Online Sportsman Licensing website.